Vend POS Review 2018 – Pricing, Ratings & Free Demo

vend POS reviewVend was founded in 2010 in New Zealand. Its POS system is scalable to businesses of all types and sizes. It is a reliable and fully functional solution.

Vend operates entirely in the cloud, making it possible for your business to function even if you lose Internet access.

Ever since it was founded, Vend has managed to stay on top of current trends and remain one of the most user-friendly systems on the market.


Vend POS Review & Overview

Vend is constantly updating its product. Front-end features are remarkably intuitive, while back-end features come with almost everything you would expect from a top-quality system. What is more, it comes at a reasonable price.

The company has a remarkable inventory management system, an extensive list of integrations with third-party software, an omni-channel sales approach with both in-store and online capabilities, and an overall well-rounded retail management solution.

Vend is a market leader with clients in over 140 countries and over 20,000 installations.

Pricing

All subscriptions are offered with a free 30-day trial, which is limited to 200 products and weekly sales data erasure. Vend offers a limited free plan, which is a great choice for very small retailers.

Unlike with most other web-based POS services, you don’t have to sign a contract up front and your subscription is paid each month by credit card. You get a discount on the monthly price for all but the starter plan if you pay for one year in advance.

Here are Vend’s Plans:

Free

  • 1 register
  • 1000 customers
  • 10 products
  • 1 outlet
  • 1 user
  • Product management
  • Customer profiles
  • Stock control
  • Store credit
  • Integrated card payments (in select countries)
  • Small business reporting
  • Help center
  • Integrations

Starter – $69/month

  • All features in the free service plus
  • 1 register (maximum)
  • 1 store
  • Unlimited products
  • 3 users
  • Unlimited customers
  • 24/7 email support
  • Customer Profiles
  • Small Business Reporting
  • Inventory Management

Advanced: $99/month ($79/month if you pay for a year in advance)

  • 1 register (additional registers $49/mo ea. or $39/mo ea. billed annually)
  • 1 store
  • Unlimited products
  • 24/7 email support
  • All features from Starter plus:
  • eCommerce
  • Gift cards and Loyalty
  • Advanced Reporting
  • Advanced User Permissions
  • Unlimited user accounts

Multi-Outlet: $249/month ($199 with annual discount)

  • 2 registers (additional registers $49/mo ea. or $39/mo ea. billed annually)
  • Unlimited products
  • Unlimited stores
  • Unlimited user accounts
  • All features from Advanced plus:
  • Multi-outlet Inventory
  • 24/7 email and priority phone support

Premium Support is available with the Multi-Outlet plan and is available with the Advanced plan for an additional fee of $19 a month. This plan includes personal set-up assistance, ongoing training, and phone support. If you need a more personalized option, you can avail yourself of Vend’s Enterprise plan.

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Pros And Cons Of Vend POS

Easy to use
You have to pay extra for priority support
Cost efficient
Not as robust as some other POS systems
Strong loyalty program
No item features for table management or tipping
Rich integration features

All aspects of operation occur within your web browser, which has to be HTML5 compatible. If you have a network outage, the data is saved in the cache, which runs things locally. When you come back online, your sales are automatically re-synced.

Flexible And Adjustable

Vend has no limits to the number of stores a business can have, so it is appropriate for small shops, large franchises, and everything in between. There is a free version for very small businesses (such as farmer’s market retailers). Vend is a flexible, versatile solution for retail establishments of all sizes.

It offers convenient packages to accommodate almost every type of business, maybe all types except those in the food service industry. The lack of item modifiers for table management and tipping is a disadvantage in this regard, but the company has added features making it functional for cafes and other simple food distributors.

User-Friendly

You can sign up for a free trial and take a tour of the system. You’ll find it very convenient that each category is linked to the relevant page in the dashboard for configuration.

The system walks you through the processes of adding products and customers, customizing the register quick keys, setting up taxes, and more. This is a great way to get to know the system. The highly intuitive software makes it all self-explanatory.

Vend’s eCommerce feature has improved greatly in the last few years. You can set up an online store presence in just a few minutes. The eCommerce platform has many fantastic features, including the ability to edit HTML and CSS directly.

Once your store is up and running, it becomes easy to manage products and customers even across multiple locations, though it does require a few more mouse clicks than some other POS systems.

Hardware Requirements

Vend cannot run on any browser except Google Chrome. You can use it as long as your hardware can run at least Windows 7 or Mac OS X 10.5. Vend offers three all-in-one POS packages: Mac, PC, and iPad. Customers can also use Star’s all-in-one mobile point of purchase (mPOP) receipt printer and cash drawer.

Features

eCommerce

eCommerce is only available in the Advanced and Multi-Outlet plans, and it doesn’t cost extra at these subscription levels. Vend offers hosting, design help through a selection of Responsive Themes, an integrated website builder, the option to tie in your own domain name and live sync with your in-store inventory.

The system can display correctly on screens of all sizes, including phone, tablet, or desktop. Orders are fulfilled in real time because purchase orders made through the online store are automatically emailed to the admin.

Customer Management

This POS system maintains a contact list of all your customers. You can create the list by adding each name one by one via the web console or mass importing from a CSV file. You can customize the fields you want for your customer list with details of your choice like address, phone number, email address, website, customer group, Facebook account, and Twitter ID.

Loyalty Program

The system uses the Loyalty program to encourage shyer customers to provide their data. You can create and send an automatic email to new enrollees when you enable the Loyalty program.

This email contains a personalized link to a Customer Portal where customers can provide their full contact info in exchange for a loyalty bonus. This makes it faster and easier to add customers at the time of sale.

You’ve got a leg up on the competition if you give clients an incentive to keep shopping at your store. In Vend’s model, the money spent earns rewards.  You specify how much a customer has to spend before they earn a dollar in Loyalty rewards—the default setting is a dollar earned for every 50 spent, but you can adjust it as you wish.

All dollars earned can be used on the next purchase. There’s no need to reach a minimum amount of points to start saving. You can view the balance from the payment screen at the time of checkout.

Inventory Management

Vend lets you add, remove, and edit inventory items easily. You can also add images of products, as well as keep track of stock levels and any special costs, taxes, or prices of certain products. Prices can be set differently based on customer type or location or by creating special promotions and discounts.

Vend can import, create, and print barcode labels for easier inventory management. Any item can have an individualized Loyalty earning that overrides the default money spent-to-money earned ratio, which is especially useful if there’s a particular product you want to promote.

Vend also offers a purchase order management feature.

Price Books

Vend can maintain multiple price books, which can be used in a number of ways. You can maintain separate price books based on a specific group of customers or store location or make them time sensitive.

For instance, if you want to have a weekend sale, you just need to create a copy of your default price book, set the timeframe during which the new prices will be active, and apply discounts across the board (or separate discounts for different products). The new parameters will replace the default pricing.

When the sale is over, regular pricing will be restored.

Employee Tracking

Vend can help you reduce employee errors and discrepancies by tracking your staff’s cash management. You can also switch users between transactions and track employee performance. Vend offers the ability to receive daily reports to double-check your totals.

Gift Cards

This is a relatively recent feature, which allows you to create your own branded gift cards, avoid issuing refunds by offering store credit, and increase your payment options.

iPad App

The system’s app Vend Register is optimized for iPads. It comes with the option to quickly streamline and process sales, includes layaways, on-account sales, and loyalty programs, and has easily customizable quick keys.

Transaction Options

It’s very simple to look up customer information if you want to track payment history and balances. Transactions like adding store credit and parking sales are simple to process along with more basic functions like split payments and returns.

Flexible Interface

Vend’s front end features quick keys which can be saved as templates. This can increase your checkout rate. It’s also easy to add quick sale notes with discounts or instructions directly to a transaction. It takes seconds to divide and distribute discounts to an entire sale or an individual product. Moreover, you can customize receipts with your own logo.

Integrations And Add-Ons

Vend offers many integrations with third-party software programs, such as Shopify, Stitch Labs, Perkville and Timely among others. Shopify syncs in-store and online inventory. This way inventory is automatically updated in both systems regardless of whether a purchase is done online or in-store. Product changes you make in Vend (to the price or an item description) are automatically reflected in Shopify.

Stitch Labs can integrate with the POS to extend your ability to manage stock. This is a great benefit if you’re running multiple stores, operating with several vendors, or otherwise finding that your inventory control is becoming a challenge.

By registering with Perkville, merchants are able to create an online rewards program for their customers or create special coupons for referrals to their friends and family. Integrating with Vend makes it possible to transfer and sync customer lists between the two systems.

Timely allows you to set up appointments with clients for the various services you offer. Sync your services, products, and customers with Timely, then move appointments back to Vend to have them rung up as sales.

Compatible Credit Card Processors

If you are based in the United States, in-store credit card processing via Vantiv, PayPal, and Square is supported. Vend’s other eCommerce options include Stripe, Authorize.Net, and Payment Express. This means you can basically integrate with any processor you want on your web store. The POS is EMV-enabled and designed to accept Apple Pay and other NFC payments.

As Vend is an international company, different processing options for different countries are offered. Canadian merchants can use Moneris Solutions. UK merchants can choose from iZettle, PayPal, and Payment Express. Australians have got Tyro and PayPal.

Merchants in European countries other than the UK can choose between iZettle and Payment Express. Smartpay is reserved for New Zealand. iZettle can be used in all other regions of the world. Vend can also be used without integrated payments – just process the sale manually within Vend by swiping credit cards.

Our Final Review for Vend POS

Vend is one of the few POS systems that you can open up and feel at ease with immediately. Moreover, you get all the benefits of the cloud. Vend is a must for any retailer looking for a new POS because its software is very easy to learn and implement.

It may not be as robust as some other retail systems out there, but it’s a perfect solution for mid-sized businesses which may not necessarily need inventory analysis and in-depth reports. Its price also gives it a distinct advantage over other systems.

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