Managing a clothing outlet comes with its own unique set of challenges and difficulties. Inventory management is key, refund and exchange options are important, and offering customer loyalty rewards programs, discounts, and coupons is essential if you are to maintain a loyal client base.
When selecting a point of sale (POS) system for your retail, clothing-focused store, these features are all must-haves. It would help if the system made all of these management features much easier, to save you and your employees a lot of time. This way, you can better interact with customers and increase client flow.
That’s why we’ve gone through the trouble of comparing three retail POS systems for you. Below is our review of three POS systems that can help expand your clothing store so that you eventually become the talk of the town!
- 1 Best Clothing Store POS System: Quetzal
- 2 Detailed Comparison: Quetzal VS Shopify VS Bindo
- 3 Shopify
- 4 Bindo
- 5 Our Final Take
Best Clothing Store POS System: Quetzal
Quetzal is a POS system that is specifically targeted toward smaller, independent clothing and shoe retailers. This type of focus has allowed them to develop a POS system that is loaded with features to make clothing store owners’ lives easier. And since it is aimed at smaller outlets, they’ve gone above and beyond to make sure it’s interface is sleek, modern, and easy to understand and master.
Detailed Comparison: Quetzal VS Shopify VS Bindo
Let’s start with Quetzal, our #1 pick.
Some might consider this a downside to Quetzal, but it depends on what your goal is. Quetzal is for smaller clothing outlets, so if you are a multi-chain clothing outlet this maybe isn’t your best option.
But the upside to this is that all of Quetzal’s features are really fine-tuned toward this specific demographic. They don’t really push limits or boundaries, the developers stopped precisely at the point where they feel Quetzal works as intended, with the fewest amount of problems possible.
Quetzal is intended to be an iPad POS system, which is great for small mom-and-pop type clothing outlets that are trying to display a modern aesthetic. But it can also be run off internet browsers. It works with the latest versions of Chrome, Safari, or Firefox. However, Quetzal does say that the best possible experience for the retailer comes from running the POS system off an iPad.
There are some additional peripherals needed to run Quetzal, such as cash registers and receipt printers. They are kind enough to let you purchase necessary hardware directly from them to avoid any incompatibility issues. There are going to be hardware startup costs for any POS system, however, so this isn’t a negative mark.
Quetzal is an extremely versatile POS system, which is why it earns the number one spot on our list. Here are just a few of its key features:
- Loyalty Program: automatically tracks points when customers make purchases. The amount of points per purchase can be modified by the retailer. The rewards and points can all be fully customized by the retailer to fine-tune your loyalty program.
- Accounting: direct integration with Apple’s Numbers as its spreadsheet application of choice. This can be imported into Xero or Quickbooks for easy accounting management.
- E-Commerce: direct integration with Shopify, which is a hugely popular platform among small businesses.
- Advanced Analytics and Reporting: detailed reporting and analytics are available to help you see where your store is shining, or where it could use some work.
- Employee Leaderboard: keep your work environment fun with a competitive leaderboard that tracks top sellers. You could even set-up employee of the month type rewards.
There are only two pricing plans, making it simple to understand and choose from:
- Standard Support: $75/month per location. This option comes with 1.5 hours of assistance during setup through email support.
- Advanced Support: $100/month per location. This also has the 1.5 hours of email-based setup support.
There are no setup fees or contracts. Both plans come with free integration with Shopify to make sure your store can reach that online market right from the beginning.
Cloud-Based or Locally-Installed
Quetzal is a hybrid system, meaning that it runs locally on an iPad/browser itself, while the data it records syncs with a cloud for storage and back-up. This structure allows the front-end register tasks to be directly accessible by everyone on the iPad, with the more detailed back office tasks being accessible via the browser.
Quetzal is designed to mirror the iOS interfaces, specifically for iPads. Whether that is a pro or con depends on if you like what Apple has done with ease of use interfaces. Regardless of preference, simplicity is that the forefront. No convoluted menus or hard-to-find features will plague you with Quetzal.
Customer Service and Technical Support
The nice thing about Quetzal is that most of its support features come standard with its two pricing options. For an extra $25 a month you can obtain some advanced support features. Extra training and setup support is also available for purchase, but the whole installation process is so simple that you probably won’t need it.
Here is an extensive list of support features:
- Setup: one hour is provided with a specialist upon initial purchase of a license.
- Phone: live phone assistance during regular North American business hours (7am to 7pm).
- Knowledgebase: an online support center that provides pictures to go along with its detailed explanations.
- Email: 24/7/365 email support is free to all users.
The obvious drawback is that this is geared at smaller businesses. But that’s not really a drawback, just some honesty about who they are trying to reach. Still, if you have over 10 clothing retail locations, Quetzal isn’t the right choice. Other than that, there haven’t been too many negative reviews of Quetzal, mostly because it works as intended and is super simple to setup and use.
Shopify makes it on the list because of affordability, good customer service, a variety feature list, a simple interface, and automatic integration with Shopify eCommerce. They also have some experience behind their belt, having been in the game since 2005. Let’s get right into their major highlight: affordability.
There are a lot of pricing options, so selecting the best one is really a matter of what you need.
- Lite Plan: $9/month. This plan has no online store but still has 24/7 support.
- Basic Shopify Plan: $29/month. This plan has the online store and adds Facebook, Pinterest, and Twitter sales channels. 24/7 support.
- Shopify Plan: $79/month. In addition to the other features, this plan adds professional reporting and abandoned cart recover.
- Advanced Shopify Plan: $299/month. Gift card support, third-party calculated shipping rates, and an advanced report builder in addition to all of the other features included in the other plans.
- Shopify Plus: this is an Enterprise plan for large-scale business. Quote-based.
Cloud-Based or Locally-Installed
Shopify is a web-based POS, but when you log into an app most of the data you will need is stored directly on the iPad itself. This allows you to process cash transactions without an internet connection. For credit cards, data is stored and will transmit upon regaining an internet connection.
Suite of Features
Shopify has a lot of nifty features to help with your clothing store. With a list like this, any clothing store should be able to craft a sale system that works for them.
- Can divide payments among two or more payment sources.
- Ability to create your own gift cards.
- Custom payment generation option.
- Ability to offer direct refunds or store credit.
- Custom sale options allow you to add line items to be priced however you wish.
- Integrated discount features.
- Automatic tax calculations to help save time when it comes to tax season.
- Storage of shipping addresses of frequent online customers.
- Product management features, including but not limited to: product organization, inventory management, and barcode support.
- Store management features, including but not limited to: integration with accounting software, order histories of frequent customers, multiple staff accounts, reporting and analytics, and customer profiles.
Customer Service and Technical Support
Shopify provides 24/7 support in multiple formats: live chat, email, and phone. For the most part, customers report that these support services are helpful. There is also an online knowledge base in case you want to have a crack at your issue alone before contacting support.
Customers have reported several bugs in the software, but it’s likely that these bugs have been worked out or are being worked on already. Others say that the inventory functionality can use some overhauling to make it provide a little bit of extra performance for store owners.
Rounding out our list is the user-friendly, reasonably priced Bindo. Offering unlimited customer support and advanced inventory management features, and sporting a database of millions of products, Bindo is an ideal solution for small, local businesses.
Specific Industry and Size of Business
Bindo is aimed at small retail industries. That includes clothing departments and other types of stores. If you want a POS system that is specifically for clothing retailers, Bindo isn’t your option. But if you don’t mind figuring how to make Bindo work for your clothing store, it could be what you’re looking for.
The company’s mission statement hints that it focuses only on small businesses, and the pricing plans that they offer reflect that.
Ease of Use
Bindo is also an iPad-based POS system, making it clean, intuitive, modern, and sleek. It shouldn’t take too long to learn how to use Bindo. There are quick data importing features, as well as simple tools for adding new items to your stock and creating product matrices.
Bindo shines with its feature list.
- Register Features: the register system with Bindo is robust, giving you a variety of tools to help smoothly check customers out and handle any issues they may have.
- Inventory Management: no one wants to spend a lot of time doing inventory management. Bindo knows this and has included tools to speed up the whole process.
- Purchase Orders: see purchase orders in one place so that they can be modified or cancelled within a short amount of time and without giving you a headache.
- Loyalty Programs: reward loyal customers by creating a rewards program that they can take advantage of when shopping in your store.
- Permissions: subdivide employee tasks with specific permissions that only certain staff members can access on the software.
- Multiple store management: if you plan to expand or already have multiple locations, Bindo is already structured to integrate easily with larger businesses, with a whole host of features that are geared at making multi-location management a no-sweat process.
If you’re not sure about Bindo, they offer a free 14-day trial with no contracts or commitments. After that, Bindo’s pricing schemes are varied. They offer quotes that are custom-tailored to the specific business that is working with them. An agent will be assigned to work with you and figure out the best pricing plan. This can be seen as a drawback for people who want to know what they are getting into before they go through the trouble of considering Bindo.
Bindo should consider having cut and dry pricing options so that businesses have a better idea of how much they need to shell out. People have also complained that the customer service isn’t that helpful and that the tools for training are too limited.
Our Final Take
This answer will of course be different depending on your needs. Our final choice for the best POS system, however, is Quetzal. It’s super focused on small clothing retailers, has upfront pricing schemes, and still has loads of features that will make your clothing store function smoothly.
For those who have larger businesses in operation, the next best thing is Shopify, because of its integration with the Shopify eCommerce feature.
If you want a custom-tailored pricing plan and all the bells and whistles that a POS system has to offer, feel free to go with Bindo. Good luck out there!