First impressions make all the difference with hotels. They set the tone for a guest’s overall experience and can determine the reputation of the hotel. That impression, however, often begins before a guest even arrives. It begins with booking.
A reliable hotel point of sale system monitors bookings, manages reservations, and contributes to the excellence of a hotel. It provides exceptional service to staff and guests by offering all transactions in one central place, reporting customer data, and managing a full employee roster.
A reliable hotel POS will include built-loyalty programs to incentivize returning guests. What’s neat is that there is an access restriction feature that managers can set for extra hotel security, as well as to ensure maximum profit margins.
Below are our top ranked POS systems for hotels. Check out their features and pricing to pick the best one for your hotel!
- 1 Best Overall POS System for Hotels: Hotelogix
- 1.1 Features of Hotelogix
- 1.2 Comparing the Top 3 Hotel POS Systems
- 1.3 Agilysys
- 1.4 Bepoz
- 1.5 Consider This Before Getting a Hotel POS System
- 1.6 Wrapping It Up
Best Overall POS System for Hotels: Hotelogix
Ranked as one of the top four most popular hotel software solutions, Hotelogix is a great POS System that is the perfect solution for large and small hotels. It works with a variety of amenities such as restaurants, travel desks, spas, minibars and much more. It comes with unlimited built-in POS System terminals.
Hotelogix offers a simple POS system for hotels that offer powerful tools to service their room operations. It allows setting up unlimited “Point-of-Sale” outlets. It provides a variety of services. Orders may be sold directly to the guests, transferred to their rooms as room service or billed to the company directly.
Hotelogix lets you settle payments through different modes. It accepts multiple currencies, process credit cards or generated bills directly to the company.
Features of Hotelogix
The POS touch interface is very user-friendly and requires virtually no time to master in, so staff can start performance instantly. It offers to set up as many users as you want, for any outlet. Allowing management to gain greater control of all departments by infixing all departments and operations together, like Housekeeping POS, Front Desk POS, etc.
Keeping things organized
Hotelogix helps organize all products and services at their POS points in different categories and sub-categories. There is an unlimited variety of separate groups that can be chosen from for featured items which help increase efficiency by moving products at a faster rate or by up-sell the hotel’s competitive advantage.
Hotels can easily bundle their items at POS outlets to sell their rooms. Making packages and inclusions will help up-sell services. You can make promotion deals to attract more customers or let them add a personal touch to their stay with add-on services.
Make work predictable
Hotelogix is directly in sync with the Front-Desk, so no manual tracking is needed. Management can send inclusions to the correct POS points, which will help staff as they will always be ready to deliver what is expected at the correct time.
You will have an edge over other competitors because you can use this powerful feature and add-on services will be sold everywhere. You can easily promote your hotel through various channels with a variety of inclusive packages and rates.
The POS system can also be used to offers attractive discounts on a wide array of services to travel agents and corporate clients that will create a loyal customer base for you. The system will automatically apply the discount to the POS generated bills when a guest’s rate plan is entitled to services consumed at the F&B or the spa or other linked outlets.
These features help manage multiple hotel properties and is useful to very large business with more than one hotel property as there is no limit to the number of staff user accounts. Real-time financial status is available to authorized users at all times.
Restrictions can be set up to restrict users to perform critical actions like night audit. Users can be created, and restrictions or permissions can be granted to edit reservations, prices, and discounts. It manages the user permission level if there are levels of a multi-property console. Additionally, you can define counter access for each user.
Hotelogix comes in three different packages at different prices. The first package is Freemium, which as the name suggests is $0/month. However, only one user can access Freemium. The second package is the Premium package costing $3.99/ room every month with a minimum billing of $65. The third package is Enterprise which costs $5.99/ room every month with a minimum billing of $90.
All packages include reviews from TripAdvisor that automatically send guest reviews to the OTA. Facebook bookings option is only available in the Enterprise package.
Hotelogix’s POS components each alone cost $15 per month.
Downside to Hotelogix
No one POS system is perfect for everything. Hotelogix also lacks in one feature. On-premise or installed deployment feature is not available in the POS System. And if this is crucial that there should be on-premise or installed deployment feature available then you may want to purchase a POS with that feature available.
Comparing the Top 3 Hotel POS Systems
A variety of POS options are also available such as InfoGenesis POS is for basic POS requirements, InfoGenesis Flex is for tablet-specific systems, InfoGenesis Mobile 2.1 for mobile users and rGuest Buy is a self-service food kiosk. If, however, someone decides to purchase other PMS products, then all other POS systems will sync with all the offerings.
Hotel Management Software
Agilysys provides solutions that help streamline your hotel’s operations so that more focus can be given to providing exceptional guest service. The main focus is to make lasting connections that enhance guest satisfaction, boast an efficiency of staff and operational workers and grow revenue opportunities with automated engagement.
You can connect and share data in real time with this POS system. This is because integration can make the hotel performance better. Agilysys POS system helps inventory related data flow into multiple distribution channels such as direct booking platforms, call centers as the Global Distribution System (GDS) and the OTAs.
Activity Management Software
Agilysys offers an activity management software which makes this POS system incredibly unique. Basically, you can schedule your guest’s activity choices through the POS. As most hotels have at least a spa on site, it is important to schedule guest’s activities.
This ensures your facilities are being used and you are making a profit off of those items. The activity management software comes with the POS, but you can purchase a GolfPro or Spa Management addition. This comes in handy if you have either of those activities available on your campus.
Lodging Management System (LMS)
The LMS also automates all the process involved in hotel operations. From making reservation, credit card processing, accounting to housekeeping. It caters for scheduling activities, food and beverage and more. LMS helps you become more efficient, increase productivity and maximize revenue generated per guest. Through this POS system, your team can immediately have all readily available info about customers, not only that, employees can see past just spending activities and can make intelligent suggestions to customers. It also expedites the traditional check-in and out experience which mostly causes dissatisfaction.
The LMS POS system is scalable and makes handling hundreds and thousands of new accounts easier while providing the information you need to provide personalized services to your customers.
Agilysys also offers software to analyze what your customers are purchasing and when. This allows you to reward their loyalty, creating more business for you. There are three different levels of this software you can purchase with your POS system.
The first is the rGuest Pay POS, which helps create a memorable experience for your guests. Additionally, it presents the guest with a single itinerary that includes services like spa appointments, golf tee times, dinner reservations and much more.
You can set up a guest profile which enables a one-stop solution for shopping and up-selling opportunities. It protects guest’s payment data and reduces the risks, costs, and compliance by tokenizing each transaction with a point-to-point encryption (P2PE).
Offercraft creates personalized offers for your guests. This is all based on the previous purchases your customers have made. This can be incredibly beneficial, as customers are no longer receiving a standardized discount.
Xuvi Beamstudio is the last option in analytics software. Xuvi analyzes your customer’s needs and helps you meet them before the customer has time to ask. This creates a culture of customer’s feeling comforted and safe in your hotel.
For pricing of different POS systems or the complete PMS System, sales can be contacted. The customer service help-line is available 24/7.
Downside of Agilysys
Agilysys, like all other POS Systems, has its downsides. It has average customer service with a slight learning curve. Also, it does not provide the option to convert reports and database data in an exportable format.
Bepoz is another reliable hotel POS system that has been in the market for 30 years and had over 5,000 installations. They specialize in POS systems across multiple industries like coffee shops, amusement parks, retirement communities, bookstores and much more. However, Bepoz POS System is reliable, affordable and has a lot of capabilities.
Promoting events and Customer Loyalty
Bepoz offers a wide array of promotional systems. You can schedule promotions, like Happy Hour and Surcharge pricing, on specific days for a specific time. Then the system automatically shifts the prices and return to normal pricing after the promotion time ends.
Bepoz also assigns gift cards, print promotional or vouchers for prizes in every conceivable way. You can reward customers for spending a specific amount in a single transaction or if they spend progressive amount over a number of visits.
Bepoz POS system helps get more cash control with individual shifts or staff reports by cash drawer. You can print these reports and give a detailed review such as payment balancing totals, customers served, average customer and much more.
Also, you can create accountability when cashiers are requested to count and enter drawer takings into the system before a shift report is printed. This means you can use a variance total to view overages or shortages for the shift.
You can keep inventory in check with the POS systems like FIFO, or the weight average cost. You can track products easily and see if they are near the minimum or maximum level.
Bepoz also has property management integration. This means that you can use their property management integration to allow your customers to pay for various items. In other words, customers can put food, retail purchases, etc, all on their hotel room.
Run reports anytime, anywhere
You can generate all the reports needed to meet your needs. All data reporting is live. You can also get on-demand reporting anywhere on your laptop, smartphone or you can schedule them to arrive in your email.
Pricing and Package Options
Bepoz offers two packages, Entrepreneur, and Corporate. Entrepreneur costs $69/month, whereas, Corporate costs $119/month. Additional add-ons are also available with each package. Prices vary with those, depending on the add-on service that you utilize.
Another benefit to Bepoz is their variety of package options. If you own multiple businesses, you can use Bepoz to keep track of all of your businesses. They specialize in Retail, Restaurants, and Enterprise, but the list of businesses they support is truly endless. If you own multiple different businesses, this may be the most ideal POS system for you.
Drawbacks to Bepoz
Bepoz does not provide installation or on-premise option.
Consider This Before Getting a Hotel POS System
Running a hotel requires many moving parts working in unison. One the most important parts is a POS system.
Having a quality sales tool will allow for efficient booking and secure transactions. These systems will help your business operate smoothly.
Quickly Book Guests
There is nothing more important than booking guests. Using a hotel POS system can help this process become quick and easy.
The act of processing a new guest can be time consuming. However, this task becomes painless and efficient with the right interface. Faster booking times mean that your employees are ready to serve guests in a timely manner.
This type of software should allow for guests to pre-book their visit online. Data sent to your hotel via third-party booking sites is converted and implemented. This ensures all your information is up to date and all reservations are met.
Customizable offers become quite attractive to potential guests. The words “holiday special” or “limited offer” carry a lot of weight when it comes to enticing clients. Using a point of sale solution, you have the ability of offering customized deals.
Deals like seasonal and holiday specials are a good example, where you can book room packages. The average consumer is more likely to go for a package deal, given that they are getting good value for their money.
Customizable packages also allow for you to integrate upsales. At times, certain guests may call for specific accommodations that were not originally foreseen. Do not be afraid to modify deals on the fly, as your system has the ability to do so.
Managing reservations online plays a key factor in operating a hotel. As stated before, there are many moving parts when it comes to running a hotel. For example, Lightspeed integrates with POWr Booking, which gives you the ability to get client information before they even walk in.
If the client makes an online reservation, the information will be distributed in real time. This way, when the client walks into the hotel, all their details and preferred accomodations are already in place. This type of service will elevate your establishment above that of your competition.
Secure Billing Information
Having a secure way to handle clients’ credit card information should be a priority of a hotel. It is no surprise today that hotels have become targets for credit card information theft.
Point of sale systems ensure that the information is secure. All credit card information is protected through complex encoding.
The interface also allows for seamless billing for any and all room service requests. You will not need to manually put in the credit card information after the guest has checked in.
The system will also do that automatically for any additional purchases made. This process will save your staff valuable time.
It is not uncommon for a hotel chain to offer reward deals to repeat customers. As a matter of fact, repeat business is the lifeline of a hotel business. It is quite easy to customize deals in a POS system, like the one from HotelLogix. Rewards deals can often increase sales. They make the customer feel more important and thus more likely to stay with you again.
For example, you can opt to use a point system that rewards clients. These points may be used at the spa, gift shop, or other areas of your hotel. Listening to the customer and rewarding them fosters a prosperous relationship.
Wrapping It Up
You can go through many hotel POS systems and still not know which one is right for your business. Our recommendation is to consider Hotelogix or Agilysys, as they are user-friendly and have effective loyalty and sales tools. The features are very comprehensive and fit for both large and small hotels.
The first option makes everything easier and simpler regardless of the size of your business. It is affordable, and it gives you more options for customization. Hotelogix provides integration, flexibility, and mobility.
Which feature are you looking for in hotel software?